FAQ
Since 1895, Hagerty has been developing and distributing special care products for jewellery, precious stones, watches and accessories, decorative objects, silverware and tableware, carpets and textiles and many other surfaces.
Our mission is to care for your precious objects so that they are preserved over time.
E-mail: hagerty@hagerty.world
Telephone: +41 32 724 44 64
Please note that our offices are open from Monday to Friday, from 8:00 to 16:30 (UTC+01:00).
- Our products comply with REACH regulations.
- Production takes place mainly in Europe (Netherlands, France, Italy, Germany).
- A single central warehouse = optimisation of transport costs and environmental impact.
- Our suppliers work with local partners to continuously improve quality processes and the selection of raw materials and components.
- Priority is given to the use of biodegradable ingredients wherever possible.
- Packaging is recyclable (cardboard, plastic, aluminium).
- The cardboard packaging is FSC-certified.
- Cleaning cloths are made from sustainable raw materials (recycled cotton from other cloth productions), using 60% solar energy and in a way that conserves resources. They contain clay and natural oils and are dyed with environmentally-friendly colours. Finally, they can be disposed of in household waste.
- The Odour Eliminator formula is Ecocert certified (contains 100% natural ingredients).
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Click on the character and a new page will appear. Here you can log in or create an account.
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PERSONAL INFORMATION
www.hagerty.world undertakes not to divulge to third parties any information you provide. This information is confidential and will only be used by Hagerty's internal departments in order to process your order and to ensure that the services offered are properly personalised.
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PAYMENT
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You can order directly from our online site.
Alternatively, you can find our products in shops (drugstores, pharmacies, jewellers, DIY shops, hardware stores, etc.).
We advise you to contact the local manager in your area, who will be able to point you in the right direction:
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INTERNATIONAL |
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ITALY Luca Cocchiglia |
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FRANCE Fabrice Ebner |
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GERMANY / AUSTRIA / EASTERN EUROPE Christian Emmer emmer.c@emmerbrandbuilding.com |
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SPAIN / LATIN AMERICA Helena Galvez del Rio |
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PORTUGAL Rodrigo Themudo Gallego |
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BELGIUM / THE NETHERLANDS / LUXEMBOURG Theo Lensink |
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UK & IRELAND David Stokes |
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SCANDINAVIA Dorte Sparre |
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SWITZERLAND Valérie Schmid |
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ASIA / INDIA / OCEANIA Calvin Ho |
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RUSSIA & CIS Alexander Hagerty alexander.hagerty@hagertycare.com |
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MIDDLE EAST Rasmus Olsson |
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AFRICA Olivier Benamou |
Once the payment has been validated, a confirmation e-mail will be sent to the e-mail address provided. The invoice for the order will be attached to this e-mail.
Be sure to check your "Spam" folder, as the e-mail may be hidden there.
- Enter the promotional code in the "Promo Code" box when you are on the basket page, before validating your order.
- Click on "Add".
- If your code has been applied, a validation phrase will appear and the discount will be applied.
If a red text indicates "You cannot use this discount voucher", please contact us: hagerty@hagerty.world
- Only one promotional code may be used per order.
2 types of payment are possible:
- Stripe (Credit card: MasterCard, Visa, ...)
- PayPal
When your order is dispatched, you will be notified by email with the tracking number.
Be sure to check the "Spam" folder in your mailbox, as the e-mail may be hidden there.
EU : Packages are sent using the Colissimo service provided by La Poste France, and delivery times may vary depending on the destination. Within the European Union, you should allow between 5 and 7 days from dispatch of your order.
UK : Packages are sent using the Royal Mail service provided by the Post Office UK, and delivery times may vary depending on the destination. For the UK delivery should be 3 to 5 working days.
Yes, as soon as the minimum order value is reached. Otherwise, delivery charges will apply.
The minimum order value to obtain free delivery, as well as the amount of the delivery charges, are indicated on the "Basket" page (before proceeding with the order).
Customs duties are payable if the delivery address is outside the European Union (e.g. Norway, Switzerland, Ukraine, Liechtenstein, etc.), as the items are sent from our logistics centre in France.
In the case of the United Kingdom, shipments are made from our local logistics centre and customs charges do not apply (subject to exceptions).
For more precise information, we suggest that you contact the local customs office in order to anticipate any charges that may apply.
Orders can be processed if the delivery address is in a country on the European continent.
Orders cannot be shipped to Asia, Oceania, Africa, Latin America, Canada and the US.
If you have any questions about an international order, please do not hesitate to contact us and we will put you in touch with the regional manager: hagerty@hagerty.world
Returns should be made to :
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European Union |
United Kingdom |
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Hagerty C/O ESAT du Champ Fleuri Papillons Blancs 112 rue du Château - BP 10163 76410 Cléon France |
M. David Stokes C/O Gifted4gifts 4 Churchgate Hitchin Hertfordshire SG5 1DN |
We advise you to check the status of the shipment, using the tracking number you received by e-mail when your order was dispatched.
The parcel may be waiting for you at a relay point. Be sure to check your e-mail (also in the spam folder).
Otherwise, contact us at hagerty@hagerty.world
Please contact us quickly at hagerty@hagerty.world, quoting your order number and the missing/defective items. We will deal with your request as quickly as possible.
You have a period of 8 days from receipt of the order to return an item that does not suit you - before opening/use. The price of the item purchased will be refunded. However, items that are returned opened, incomplete, damaged or soiled will not be taken back or refunded.
We also undertake to replace or reimburse you for any items that are defective or do not conform to your order and that are returned to us within 8 days, with a detailed explanation of the reasons for the return on the order form.
Yes, you have a period of 8 days from receipt of your order to return an item that does not suit you - before opening/use.
An item that has been opened/used will not be returned or refunded.
Yes, you are responsible for the cost of returning your order.
If your order has not yet been dispatched, yes.
However, to ensure that you receive your order as quickly as possible, we start processing it straight away, so it may no longer be possible to cancel it when the time comes.
Please do not hesitate to contact hagerty@hagerty.world for details of the status of your order.
Please note that emails are processed from Monday to Friday, 8.00am to 4.30pm (UTC+01:00).
Use the interactive guide to find the right product for the surface or object to be cleaned.
Don't hesitate to contact us if you have any specific requests: hagerty@hagerty.world
Please note that emails are answered from Monday to Friday, 8.00am to 4.30pm (UTC+01:00).
Please refer to the product pages for the contents or dimensions of the products.
- Check that the object or surface to be treated is in good condition and that the product you have chosen is suitable for the material to be cleaned.
- Read and follow the instructions for use carefully.
- Protect the work surface.
- As far as possible, work in a well-ventilated room.
- Test the product on a small, inconspicuous area of the object or surface.
- Wash your hands thoroughly after use and clean any surfaces you have worked on.
Keep jars and bottles tightly closed, in their original packaging.
Keep cloths in a dry place.
All products should be kept in a dry place away from light and heat.
Store the products out of the reach of children.
The products are effective for 12 months after opening. After this period, the formulas can still be used, but their effectiveness may be reduced.
The contents should be taken to a collection centre in accordance with local regulations.
Thanks to Hagerty products, you can easily clean your jewellery at home. Choose the right products for the metals and stones in your jewellery. We offer three types of cleaning: cleaning bath, impregnated cloths and pen with cleaning gel.
Go to the "Jewellery, Watches and Accessories Cleaners" category
No, because each metal (gold, platinum, silver, etc.) and each stone (diamonds, rubies, pearls, coral, etc.) is different.
The way you clean and care for your jewellery, watch or other accessory depends on the type of metal and type of stone.
If you do not use the correct product for the type of jewellery. Check the type of metal by checking the hallmark, and the type of stones (pearls, diamonds, emeralds, etc.).
When cleaning jewellery, pay attention to the overall condition of the piece:
- Is the piece complete?
- Are all the claws (clamps surrounding the precious stones) solid?
- Are the clasps in good condition?
If you have any doubts, we recommend that you leave them in the care of a professional.
For the future care of your jewellery, we recommend that you do the following before applying any cleaning techniques:
- Check the manufacturer's cleaning and care instructions.
- Make sure that the material/surface matches the product being used: Is it silver/gold/platinum? Is it silver or silver-plated? Are there any precious stones, crystals or other stones/pearls?
- Carry out a test on a small, inconspicuous surface, to see how resistant the materials, colours, etc. are.
- Polishing cloths are always a good option when in doubt about the type of metal.
The best way is to keep the jewellery away from light and damp, in cases or pouches, and avoid the pieces colliding.
We recommend that you dry your jewellery thoroughly after cleaning, and keep it away from light and moisture.
Check that the piece is actually silver or silver-plated metal.
If this is the case, it's a typical reaction to prolonged exposure to the formula. To remedy this, polish the metal mechanically with Hagerty Silver Polish.
Start by checking whether or not the plating is worn and in good condition. In all cases, for plated jewellery we recommend using a cloth, a specially impregnated cloth, rather than a cleaning bath, for better protection of your delicate jewellery.
If the object is not worn and the gold layer is in good condition, you can use the "Gold Cloth", the impregnated cloth for cleaning gold jewellery. Be sure to rub the surface gently, starting with an inconspicuous part of the object to check the result.
If the plating is worn, you should be able to see the base metal and determine what it is: is it silver, brass, etc.? If so, you'll need to choose the right treatment for it:
- Gold layer and silver base: We advise you to use the "Silver Cloth", the impregnated cloth that will clean and remove the oxidation from the silver that comes out.
- Gold layer and brass base - We recommend using the Copper, Brass & Bronze Duster, an impregnated cloth specially designed for cleaning brass, copper and bronze.
If the gold layer is worn or damaged, we recommend that you visit a jeweller for professional repair.
You'll find instructions for use on each product page, under the heading "How do I use the product?"
You can also use the tutorial video on the product page to help you understand how to use it.
If you have any doubts about how to use the formula, don't hesitate to contact us: hagerty@hagerty.world
Hagerty offers three cleaners for jewellery with precious stones.
- Jewel Clean: A bath to thoroughly clean your gold (white, pink or yellow) or platinum jewellery with precious stones. The jar contains a small basket in which you can place your jewellery. A small brush is included to clean the smallest nooks and crannies of your jewellery.
- Jewel Cloth: An impregnated cloth that makes it easy to polish and restore the shine of your jewellery. The cloth protects, purifies and cares for stones that have become dull.
- Precious Stones Pencil: A cleaning pen containing a gel specially designed to care for precious stones. Easy to carry, you can restore the sparkle to your diamond jewellery wherever you are.
- Do not clean jewellery in a sink, as it could slip out of your hands and down the drain.
- Avoid using metal objects, such as pins or tweezers, to remove embedded dirt and clean hard-to-reach nooks and crannies - the jewellery could be scratched or damaged.
- Use unsuitable cleaning products that are not suitable for metals and/or stones.
We recommend that you dry your jewellery thoroughly after cleaning, and keep it away from light and damp.
No, every metal (gold, platinum, silver, etc.) and especially every stone (diamonds, rubies, pearls, coral, etc.) is different.
The way to clean and care for it depends on the type of stone and the type of metal.
You can easily clean gemstones set in jewellery with the Hagerty Precious Stones Pencil, a cleaning gel in a brush specially designed to clean all the nooks and crannies of your jewellery.
The best way is to keep your jewellery away from light and damp, in a case or pouch, and avoid the pieces colliding.
Yes, but with care, as you need to know how to use the machine. That's why it's safer to go to a jeweller/professional.
Furthermore, it is not recommended to use an ultrasonic cleaner for soft or veined stones (coral, natural cultured pearls, emerald, opal, agate), as the ultrasound could damage them (cracks).
- Guardar tus joyas preciosas en cajas cerradas, al abrigo de la luz y la humedad.
- Quítarse las joyas con piedras preciosas en al mar, la arena, haciendo deporte, etc.
- Evitar que las piedras preciosas entren en contacto con cremas corporales, perfumes, productos agresivos o químicos.
Hagerty offers cleaning products for the care and maintenance of your silver items. Easy to use, the formulas will restore the shine to your silverware in no time.
If you want to clean your table silver, go to the "Silver & Kitchen Cleaners" category, where you'll find a Silver Bath, a Silver Foam and a Silver Care paste.
If you want to clean a silver decorative object, go to the "Decorative Object Cleaners" category, where you'll find impregnated gloves (Silver Gloves), an impregnated cloths (Silver Duster), a cleaning spray (Silver Spray) and a cleaning lotion (Silver Polish).
We recommend using products specifically designed for cleaning silver. In the Hagerty range, you'll find a range of products that will restore the shine of your silverware (polish, chamois, gloves, spray, foam, paste, bath).
Use Hagerty Silver & Multimetal Foam.
Use Hagerty Silver & Multimetal Foam.
No. For optimum cleaning, we recommend using a specific product for each type of silver object:
- Tableware (cutlery, trays, teapots, etc.): prefer products that can be rinsed off, so that no food or drink comes into contact with any traces of product.
For this, choose the "Silverware and Kitchen Cleaners" range.
- Decoration (frames, vases, candlesticks, etc.): choose products from our "Decorative Object Cleaners" range.
- Chiselled or engraved objects (frames, vases, candlesticks, etc.): use a spray with a thin layer of formula that will not leave deposits in the grooves (such as Hagerty Silver Spray).
Use a mechanical cleaning method, using Silver Polish (cleaning lotion) or Silver Care (special silver cleaning paste).
Choosing a product that is not suitable for silver or silver metal.
Leaving the formula to act for too long on your silver piece (do not respect the time indicated on the packaging).
Store your silver in specially impregnated pouches to slow down oxidation and prevent scratching.
Store your silver in a dry place away from light.
Yes, but we strongly advise against it.
Grandmother's recipes may be environmentally friendly and save you having to buy other products, but they are not specifically designed for silver. You run the risk of damaging your pieces by using these household products if you use them in the wrong way. What's more, they don't protect against oxidation after washing, so your objects will quickly become oxidised again.
As soon as you need it.
Thanks to Hagerty products, don't hesitate to use your silverware, cleaning is so easy.
Rinse with water and dry well.
Yes, Hagerty offers a cleaning lotion (Copper, Brass & Bronze Polish) and a dry impregnated cloth (Copper, Brass & Bronze Duster) to care for your instruments or other copper or bronze objects.
Use the cleaning lotion (Copper, Brass & Bronze Polish) for thorough cleaning, and the impregnated cloth (Copper, Brass & Bronze Duster) to give your object a polish.
- My wooden furniture has turned white after using Wood Care, and there's a white film on the surface. What can I do about it?
You may have used too much product, or not polished and absorbed enough of the excess cream.
Wipe the surface with a slightly damp cloth to remove the excess cream and dry thoroughly.
- My leather object/accessory (bag, belt, jacket, car seat, etc.) has become greasy after using Leather Care. What should I do?
Polish with a soft cloth to remove the excess cream from the surface. If the grease persists, wipe the surface with a slightly damp cloth to remove the excess, then leave to dry.
No, we do not recommend this.
The formula should be applied to chandeliers, candlesticks and other decorative crystal objects, which do not necessarily need to be rinsed.
The spray will not remove limescale or marks caused by dishwasher use.
Rinse with water, then dry thoroughly.
Textiles washable with water:
If necessary, start by removing stubborn stains from your carpet using Hagerty S.O.S Spot Remover.
Then use an injection-extraction machine (such as Hagerty Blue H) to thoroughly clean your carpet.
For small surfaces, such as car seats, upholstered furniture or small carpets, you can use Hagerty Foam Shampoo.
Textiles that cannot be washed in water:
We recommend that you clean your non-washable carpets/textiles with a dry shampoo such as Hagerty Dry Shampoo. The dry powder will clean and freshen your textiles.
Instructions for use can be found on the product pages in the "Textile, floor and other surface cleaners" category.
- Do not vacuum up excess water or cleaning product.
- Not allowing the surface to dry properly.
- Washing with water when the textile should not be wet.
- Weather permitting, lay your carpet out in the sun to speed up drying or open the windows wide.
- Otherwise, leave your carpet to dry indoors, stretching it out well and not placing anything on it (risk of marking the textile).
You can do it yourself. If the stains persist after you've cleaned them yourself, contact a professional.
- No, they won't. You can safely use Hagerty products at home.
- However, make sure you keep them out of the reach of children and close them tightly after use.
- As with all cleaning products, ventilate rooms regularly.
Whenever you feel it's necessary. Otherwise, you can wait for the big spring or autumn cleaning.
Water-washable fabric:
If necessary, start by removing stubborn stains from fabric seats/furniture using Hagerty S.O.S Spot Remover.
You can then hire an injection-extraction machine (such as Hagerty Blue H) from a Hardware store to thoroughly clean the surface with 5* Shampoo.
Alternatively, you can use Hagerty Foam Shampoo.
Textiles that cannot be washed in water:
We recommend that you clean your non-washable textiles with a dry shampoo such as Hagerty Dry Shampoo. The dry powder will clean and freshen your textiles.
Instructions for use can be found on the product pages in the "Textile, floor and other surface cleaners" category.
Use an odour eliminator, such as Hagerty Odour Eliminator, which will destroy the molecules responsible for unpleasant odours such as smoke, food (frying, grease, etc.), animal secretions, vomit, sweat or mould.
The spray restores freshness to fabrics, especially those that can get wet but are difficult to wash (carpets, curtains, upholstery, mattresses, car seats, hats, bags, etc.).
We recommend that you clean your non-washable textiles with water and a dry shampoo such as Hagerty Dry Shampoo. The dry powder will clean and freshen your textiles.
We recommend that you contact your regional manager to find the best solution.
|
INTERNATIONAL |
|
ITALY Luca Cocchiglia |
|
FRANCE Fabrice Ebner |
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GERMANY / AUSTRIA / EASTERN EUROPE Christian Emmer emmer.c@emmerbrandbuilding.com |
|
SPAIN / LATIN AMERICA Helena Galvez del Rio |
|
PORTUGAL Rodrigo Themudo Gallego |
|
BELGIUM / THE NETHERLANDS / LUXEMBOURG Theo Lensink |
|
UK & IRELAND David Stokes |
|
SCANDINAVIA Dorte Sparre |
|
SWITZERLAND Valérie Schmid |
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ASIA / INDIA / OCEANIA Calvin Ho |
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RUSSIA & CIS Alexander Hagerty alexander.hagerty@hagertycare.com |
|
MIDDLE EAST Rasmus Olsson |
|
AFRICA Olivier Benamou |
On request to the regional manager, SDSs will be given to professionals.
If you have any specific questions, please do not hesitate to contact us: hagerty@hagerty.world
You will find the list of Hagerty tools on the last page of the two catalogues available on our site (Black Line and White Line) - Link at the bottom of the "Catalogues" home page.
Alternatively, don't hesitate to contact us: hagerty@hagerty.world