Order / payment / delivery / cancellation / returns

How can I order or buy your products?

You can order directly from our online site.

Alternatively, you can find our products in shops (drugstores, pharmacies, jewellers, DIY shops, hardware stores, etc.). 

We advise you to contact the local manager in your area, who will be able to point you in the right direction:





Luca Cocchiglia




Fabrice Ebner




Christian Emmer




Helena Galvez del Rio




Rodrigo Themudo Gallego




Theo Lensink




David Stokes




Dorte Sparre




Valérie Schmid




Calvin Ho




Alexander Hagerty




Rasmus Olsson




Olivier Benamou



How do I know if my order has been confirmed?

Once the payment has been validated, a confirmation e-mail will be sent to the e-mail address provided. The invoice for the order will be attached to this e-mail. 

Be sure to check your "Spam" folder, as the e-mail may be hidden there. 

How do I use a promotional code?

- Enter the promotional code in the "Promo Code" box when you are on the basket page, before validating your order.

- Click on "Add".

- If your code has been applied, a validation phrase will appear and the discount will be applied.

If a red text indicates "You cannot use this discount voucher", please contact us: hagerty@hagerty.world

- Only one promotional code may be used per order.

What payment methods are accepted?

2 types of payment are possible:

- Stripe (Credit card: MasterCard, Visa, ...)

- PayPal 

Where is my order?

When your order is dispatched, you will be notified by email with the tracking number. 

Be sure to check the "Spam" folder in your mailbox, as the e-mail may be hidden there. 

What are the delivery times?

EU : Packages are sent using the Colissimo service provided by La Poste France, and delivery times may vary depending on the destination. Within the European Union, you should allow between 5 and 7 days from dispatch of your order.

UK : Packages are sent using the Royal Mail service provided by the Post Office UK, and delivery times may vary depending on the destination. For the UK delivery should be 3 to 5 working days.

Is delivery free?

Yes, as soon as the minimum order value is reached. Otherwise, delivery charges will apply. 

The minimum order value to obtain free delivery, as well as the amount of the delivery charges, are indicated on the "Basket" page (before proceeding with the order). 

Do I have to pay customs duties?

Customs duties are payable if the delivery address is outside the European Union (e.g. Norway, Switzerland, Ukraine, Liechtenstein, etc.), as the items are sent from our logistics centre in France.

In the case of the United Kingdom, shipments are made from our local logistics centre and customs charges do not apply (subject to exceptions).

For more precise information, we suggest that you contact the local customs office in order to anticipate any charges that may apply.

What delivery zones are served for online orders?

Orders can be processed if the delivery address is in a country on the European continent.

Orders cannot be shipped to Asia, Oceania, Africa, Latin America, Canada and the US.

If you have any questions about an international order, please do not hesitate to contact us and we will put you in touch with the regional manager: hagerty@hagerty.world 

How can I return or exchange the product?

Returns should be made to :

European Union

United Kingdom


C/O ESAT du Champ Fleuri

Papillons Blancs

112 rue du Château - BP 10163

76410 Cléon


M. David Stokes

C/O Gifted4gifts

4 Churchgate




What should I do if I haven't received my parcel?

We advise you to check the status of the shipment, using the tracking number you received by e-mail when your order was dispatched.

The parcel may be waiting for you at a relay point. Be sure to check your e-mail (also in the spam folder).

Otherwise, contact us at hagerty@hagerty.world

What should I do if my order is incomplete or the product is damaged?

Please contact us quickly at hagerty@hagerty.world, quoting your order number and the missing/defective items. We will deal with your request as quickly as possible.

What is your returns or refund policy?

You have a period of 8 days from receipt of the order to return an item that does not suit you - before opening/use. The price of the item purchased will be refunded. However, items that are returned opened, incomplete, damaged or soiled will not be taken back or refunded.

We also undertake to replace or reimburse you for any items that are defective or do not conform to your order and that are returned to us within 8 days, with a detailed explanation of the reasons for the return on the order form.

Can I be reimbursed if the product does not suit me?

Yes, you have a period of 8 days from receipt of your order to return an item that does not suit you - before opening/use. 

An item that has been opened/used will not be returned or refunded.

Do I have to pay for the cost of returning my order?

Yes, you are responsible for the cost of returning your order.

Can I cancel my order?

If your order has not yet been dispatched, yes.

However, to ensure that you receive your order as quickly as possible, we start processing it straight away, so it may no longer be possible to cancel it when the time comes. 

Please do not hesitate to contact hagerty@hagerty.world for details of the status of your order.

Please note that emails are processed from Monday to Friday, 8.00am to 4.30pm (UTC+01:00).