Order / payment / delivery / cancellation / returns
You can order directly from our online site.
Alternatively, you can find our products in shops (drugstores, pharmacies, jewellers, DIY shops, hardware stores, etc.).
We advise you to contact the local manager in your area, who will be able to point you in the right direction:
GERMANY / AUSTRIA / EASTERN EUROPE
SPAIN / LATIN AMERICA
Helena Galvez del Rio
Rodrigo Themudo Gallego
BELGIUM / THE NETHERLANDS / LUXEMBOURG
UK & IRELAND
ASIA / INDIA / OCEANIA
RUSSIA & CIS
Once the payment has been validated, a confirmation e-mail will be sent to the e-mail address provided. The invoice for the order will be attached to this e-mail.
Be sure to check your "Spam" folder, as the e-mail may be hidden there.
- Enter the promotional code in the "Promo Code" box when you are on the basket page, before validating your order.
- Click on "Add".
- If your code has been applied, a validation phrase will appear and the discount will be applied.
If a red text indicates "You cannot use this discount voucher", please contact us: email@example.com
- Only one promotional code may be used per order.
2 types of payment are possible:
- Stripe (Credit card: MasterCard, Visa, ...)
When your order is dispatched, you will be notified by email with the tracking number.
Be sure to check the "Spam" folder in your mailbox, as the e-mail may be hidden there.
EU : Packages are sent using the Colissimo service provided by La Poste France, and delivery times may vary depending on the destination. Within the European Union, you should allow between 5 and 7 days from dispatch of your order.
UK : Packages are sent using the Royal Mail service provided by the Post Office UK, and delivery times may vary depending on the destination. For the UK delivery should be 3 to 5 working days.
Yes, as soon as the minimum order value is reached. Otherwise, delivery charges will apply.
The minimum order value to obtain free delivery, as well as the amount of the delivery charges, are indicated on the "Basket" page (before proceeding with the order).
Customs duties are payable if the delivery address is outside the European Union (e.g. Norway, Switzerland, Ukraine, Liechtenstein, etc.), as the items are sent from our logistics centre in France.
In the case of the United Kingdom, shipments are made from our local logistics centre and customs charges do not apply (subject to exceptions).
For more precise information, we suggest that you contact the local customs office in order to anticipate any charges that may apply.
Orders can be processed if the delivery address is in a country on the European continent.
Orders cannot be shipped to Asia, Oceania, Africa, Latin America, Canada and the US.
If you have any questions about an international order, please do not hesitate to contact us and we will put you in touch with the regional manager: firstname.lastname@example.org
Returns should be made to :
We advise you to check the status of the shipment, using the tracking number you received by e-mail when your order was dispatched.
The parcel may be waiting for you at a relay point. Be sure to check your e-mail (also in the spam folder).
Otherwise, contact us at email@example.com
Please contact us quickly at firstname.lastname@example.org, quoting your order number and the missing/defective items. We will deal with your request as quickly as possible.
You have a period of 8 days from receipt of the order to return an item that does not suit you - before opening/use. The price of the item purchased will be refunded. However, items that are returned opened, incomplete, damaged or soiled will not be taken back or refunded.
We also undertake to replace or reimburse you for any items that are defective or do not conform to your order and that are returned to us within 8 days, with a detailed explanation of the reasons for the return on the order form.
Yes, you have a period of 8 days from receipt of your order to return an item that does not suit you - before opening/use.
An item that has been opened/used will not be returned or refunded.
Yes, you are responsible for the cost of returning your order.
If your order has not yet been dispatched, yes.
However, to ensure that you receive your order as quickly as possible, we start processing it straight away, so it may no longer be possible to cancel it when the time comes.
Please do not hesitate to contact email@example.com for details of the status of your order.
Please note that emails are processed from Monday to Friday, 8.00am to 4.30pm (UTC+01:00).